This agreement (“user agreement”) incorporates the terms and conditions for PinkLotus Tourism Pvt. Ltd. (“PinkLotus Tourism”) and its brand The Ramayana Trail, to provide services to the person(s) (“the User”) intending to purchase or inquire about any products and/or services of PinkLotus Tourism by using The Ramayana Trail’s websites or using any other customer interface channels of PinkLotus Tourism which includes its sales persons, offices, call centres, advertisements, information campaigns, etc. Both User and PinkLotus Tourism are individually referred to as a ‘party’ to the agreement and collectively referred to as ‘parties’.
User’s Responsibility of Cognizance
The Users availing services from The Ramayana Trail , Part of PinkLotus Tourism shall be deemed to have read, understood, and expressly accepted the terms and conditions of this agreement, which shall govern the desired transaction or provision of such services by The Ramayana Trail , Part of PinkLotus Tourism for all purposes, and shall be binding on the User. All rights and liabilities of the User and/or The Ramayana Trail , Part of PinkLotus Tourism with respect to any services to be provided by The Ramayana Trail , Part of PinkLotus Tourism shall be restricted to the scope of this agreement.
PinkLotus Tourism reserves the right, in its sole discretion, to terminate the access to any or all, The Ramayana Trail websites , Part of PinkLotus Tourism or its other sales channels and the related services or any portion thereof at any time, without notice, for general maintenance or any reason whatsoever.
In addition to this Agreement, there are certain terms of service (TOS) specific to the services rendered/products provided by The Ramayana Trail , Part of PinkLotus Tourism like air tickets, holiday packages, etc. Such TOS will be provided/updated by The Ramayana Trail , Part of PinkLotus Tourism which shall be deemed to be a part of this Agreement, and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail. The User shall be required to read and accept the relevant TOS for the service/product availed by the User. Additionally, the Service Provider itself may provide terms and guidelines that govern particular features, offers, or the operating rules and policies applicable to each Service (for example, flights, hotel reservations, packages, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Provider’s fare rules, contract of carriage, or other rules.
PinkLotus Tourism’s Services are offered to the User conditioned on acceptance without modification of all the terms, conditions, and notices contained in this Agreement and the TOS, as may be applicable from time to time. For the removal of doubts, it is clarified that availing of the Services by the User constitutes an acknowledgment and acceptance by the User of this Agreement and the TOS. If the User does not agree with any part of such terms, conditions, and notices, the User must not avail The Ramayana Trail , Part of PinkLotus Tourism’s Services.
In the event that any of the terms, conditions, and notices contained herein conflict with the Additional Terms or other terms and guidelines contained within any other PinkLotus Tourism document, then these terms shall control.
Third Party Account Information
By using the Account Access service on The Ramayana Trail , Part of PinkLotus Tourism’s websites, the User authorizes The Ramayana Trail , Part of PinkLotus Tourism and its agents to access third-party sites, including that of Banks and other payment gateways, designated by them or on their behalf for retrieving requested information. While registering, the User will choose a password and is responsible for maintaining the confidentiality of the password and the account.
The User is fully responsible for all activities that occur while using their password or account. It is the duty of the User to notify The Ramayana Trail , Part of PinkLotus Tourism immediately in writing of any unauthorized use of their password or account or any other breach of security. The Ramayana Trail , Part of PinkLotus Tourism will not be liable for any loss that may be incurred by the User as a result of unauthorized use of their password or account, either with or without their knowledge. The User shall not use anyone else’s password at any time.
Confidentiality
Any information which is specifically mentioned by The Ramayana Trail , Part of PinkLotus Tourism as Confidential shall be maintained confidentially by the user and shall not be disclosed unless as required by law or to serve the purpose of this agreement and the obligations of both the parties therein.
Website And Mobile App Usage
Your use of any information or materials on the website and mobile app is entirely at your own risk, for which The Ramayana Trail , Part of PinkLotus Tourism shall not undertake any liability. It shall be your own accountability to ensure that any products, services, or information available through our website or app meet your explicit specifications.
You are restrained from altering, duplicating, distributing, transmitting, reproducing, publishing, licensing, or selling any information, software, products, or services acquired from this website or app. Duplication of content from the website and app is forbidden, which is in accordance with the copyright notice and forms a part of the Terms of Use. Additionally, The Ramayana Trail , Part of PinkLotus Tourism reserves private rights to modify, revise, and delete any of the contents without giving prior notice to any person.
Onus Of The User
The Ramayana Trail , Part of PinkLotus Tourism is responsible only for the transactions that are done by the User through The Ramayana Trail , Part of PinkLotus Tourism. PinkLotus Tourism will not be responsible for screening, censoring, or otherwise controlling transactions, including whether the transaction is legal and valid as per the laws of the land of the User.
The accuracy of the data and bookings have to be cross-verified by the user. The user warrants that they will abide by all such additional procedures and guidelines, as modified from time to time, in connection with the use of the services. The User further warrants that they will comply with all applicable laws and regulations regarding the use of the services with respect to the jurisdiction concerned for each transaction.
Insurance
Unless explicitly provided by The Ramayana Trail , Part of PinkLotus Tourism in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation/option of the user and The Ramayana Trail , Part of PinkLotus Tourism doesn’t accept any claims arising out of such scenarios.
Insurance, if any provided as a part of the service/product by The Ramayana Trail , Part of PinkLotus Tourism shall be as per the terms and conditions of the insuring company. The User shall contact the insurance company directly for any claims or disputes and The Ramayana Trail , Part of PinkLotus Tourism shall not provide any express or implied undertakings for acceptance of the claims by the insurance company.
Force Majeure Circumstances
The user agrees that there can be exceptional circumstances where the service operators like the airlines, hotels, the respective transportation providers or concerns may be unable to honor the confirmed bookings due to various reasons like climatic conditions, labor unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations etc. If The Ramayana Trail , Part of PinkLotus Tourism is informed in advance of such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to its customers or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The user agrees that The Ramayana Trail , Part of PinkLotus Tourism being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds.
The User agrees that in situations due to any technical or other failure in PinkLotus Tourism, services committed earlier may not be provided or may involve substantial modification. In such cases, The Ramayana Trail , Part of PinkLotus Tourism shall refund the entire amount received from the customer for availing such services minus the applicable cancellation, refund or other charges, which shall completely discharge any and all liabilities of The Ramayana Trail , Part of PinkLotus Tourism against such non-provision of services or deficiencies. Additional liabilities, if any, shall be borne by the User.
The Ramayana Trail , Part of PinkLotus Tourism shall not be liable for delays or inabilities in performance or nonperformance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, such as acts of God, fire, strikes, embargo, acts of government, acts of terrorism or other similar causes, problems at airlines, rails, buses, hotels or transporters end. In such event, the user affected will be promptly given notice as the situation permits.
Without prejudice to whatever is stated above, the maximum liability on the part of The Ramayana Trail , Part of PinkLotus Tourism arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of the total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case shall the liability include any loss, damage or additional expense whatsoever beyond the amount charged by The Ramayana Trail , Part of PinkLotus Tourism for its services.
In no event shall The Ramayana Trail , Part of PinkLotus Tourism and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the The Ramayana Trail , Part of The Ramayana Trail , Part of PinkLotus Tourism website(s) or any other channel. Neither shall The Ramayana Trail , Part of PinkLotus Tourism be responsible for the delay or inability to use the The Ramayana Trail , Part of PinkLotus Tourism websites or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the The Ramayana Trail , Part of The Ramayana Trail , Part of PinkLotus Tourism website(s), or otherwise arising out of the use of the The Ramayana Trail , Part of PinkLotus Tourism website(s), whether based on contract, tort, negligence, strict liability or otherwise. The Ramayana Trail , Part of PinkLotus Tourism is not responsible for any errors, omissions or representations on any of its pages or on any links or on any of the linked website pages.
Safety Of Data Downloaded
The User understands and agrees that any material and/or data downloaded or otherwise obtained through the use of the Service is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.
Nevertheless, The Ramayana Trail , Part of PinkLotus Tourism will always make its best endeavors to ensure that the content on its websites or other information channels are free of any virus or such other malfunctions.